The system behind the front desk
Orbit is the voice engine that runs inside Blackstar's infrastructure layer. It answers every inbound call, executes your qualification logic, and writes confirmed bookings directly into your CRM. No staff required. No calls missed. No manual follow-up.
Revenue is lost in the gaps between inbound demand and response.
Most front desks are built around availability — not continuity. When your staff is on another line, checking in a patient, or off the clock, inbound calls don't wait. They hang up and dial the next name on Google. Orbit closes that gap permanently.
Call comes in.
Orbit answers on the first ring.
Intent is extracted and structured.
Booking is written to your CRM.
Live for dental practices today. Expanding into more verticals next.
The qualification logic, scheduling rules, and CRM integration are built for dental practices and running today. Everything below is in active development — not live yet.
High-value procedure inquiries and new patient intake, handled concurrently.
Orbit writes directly into Open Dental against your live chair availability. Every inbound call — implant consults, cosmetic inquiries, specialist referrals — is qualified against your practice's own scheduling rules, and confirmed appointments post to your calendar before the caller hangs up.
Open DentalDentrix and Eaglesoft integrations are next.
Urgent care, eye care, and veterinary — hover to see each.
Coming SoonHVAC, plumbing, and roofing — hover to see each.
Coming SoonConcierge reservation intake, flight-telemetry cross-referencing, and manifest generation.
Coming SoonFirst ring to ledger entry.
Three steps. No exceptions.
Orbit runs as a continuous sequence. No manual relay points between first response, lead capture, and system of record.
Call comes in.
Orbit answers in a natural voice before the second ring. The caller does not know they are not speaking to your best front-desk hire.
< 0.6s PICKUPOrbit qualifies and logs the intake.
Intent, urgency, scope, and location are extracted and validated against your operational rules in real time.
STRUCTURED EXTRACTIONAppointment confirmed and synced automatically.
The booking is written directly into your CRM and calendar during the call. The caller hangs up with a confirmation. You wake up to a clean ledger.
CONFIRMEDOne system. Every scenario.
Orbit handles multi-location practices and multi-transition operations simultaneously. Intake logic is configured to your operation — not a generic script running in the opposite direction.
Critical After-Hours Intake
Emergency calls arrive during unmanned hours. Orbit answers with full qualification logic, captures the job scope, and posts the dispatch before the call ends.
High-Value Procedure Scheduling
In high-revenue practices, scheduling pressure compounds. Orbit handles concurrent high-intent calls without a staffing ceiling.
Service Urgency Routing
Urgency and front-door availability are structured and matched in real time. No more "I'll have someone call you back."
Empty Chair Recovery
Scheduling disruption doesn't collapse into front-desk churn. Appointment slots don't sit half-full — they match availability to demand automatically.
The questions every operator asks before they sign.
"I'm not comfortable handing my phone lines over to a system. What if it handles something wrong?"
Orbit doesn't operate blindly. It runs against your qualification rules, your scheduling constraints, and your CRM structure. Every call is logged, transcribed, and reviewable. Full call history and field notes stay visible in your dashboard at all times. If the system surfaces an edge case it can't resolve, it flags it for human review — it doesn't guess.
Full transcripts · Human escalation paths · Audit visibility"We already have an answering service. Why would we switch?"
An answering service takes a message. Orbit writes a booking. The difference is $400–$600 per missed high-intent caller your answering service logged as "will call back." Orbit qualifies the lead, confirms the appointment, and pushes structured data directly into your CRM on the same call. No callbacks. No lost leads. No manual entry.
Intake completion · Live scheduling · CRM synchronizationWhat a missed call actually costs you.
The front desk looks like an overhead line item. It's actually your highest-leverage revenue conversion point — and the one most likely to fail under volume, after hours, or on a bad day.
$40K+ in annual staffing differential.
Coverage that doesn't stop at 5pm or on weekends.
Your inbound operation is either capturing revenue or leaking it.
Request access and watch your CRM update in real time.