The system behind the front desk
Orbit runs inside Blackstar's infrastructure and answers every inbound call. It follows your qualification rules and writes confirmed bookings directly into your CRM. No staff required. No calls missed. No manual follow-up.
Revenue is lost in the gaps between inbound demand and response.
Most front desks are built around availability — not continuity. When your staff is on another line, checking in a patient, or off the clock, inbound calls don't wait. They hang up and dial the next name on Google. Orbit closes that gap permanently.
Call comes in.
Orbit answers on the first ring.
What they need gets captured.
Booking is written to your CRM.
Live for dental practices today. Expanding into more verticals next.
The qualification logic, scheduling rules, and CRM integration are built for dental practices and running today. Everything below is in active development — not live yet.
High-value procedure inquiries and new patient calls, handled at the same time.
Orbit writes directly into Open Dental against your live chair availability. Every inbound call — implant consults, cosmetic inquiries, specialist referrals — is qualified against your practice's own scheduling rules, and confirmed appointments post to your calendar before the caller hangs up.
Open DentalDentrix and Eaglesoft integrations are next.
Urgent care, eye care, and veterinary.
Coming SoonHVAC, plumbing, and roofing.
Coming SoonConcierge reservation intake, flight-telemetry cross-referencing, and manifest generation.
Coming SoonFirst ring to booked appointment.
Three steps. No exceptions.
Orbit runs the whole sequence itself — answering the call, capturing the lead, and updating your CRM — without a manual handoff in between.
Call comes in.
Orbit answers in a natural voice before the second ring. The caller does not know they are not speaking to your best front-desk hire.
< 0.6s PICKUPOrbit qualifies and logs the intake.
What the caller needs, how urgent it is, and where — checked against your scheduling rules while they're still on the line.
VERIFIED AGAINST YOUR RULESAppointment confirmed and synced automatically.
The booking is written directly into your CRM and calendar during the call. The caller hangs up with a confirmation. You wake up to a calendar that's already right.
CONFIRMEDOne system. Every scenario.
Orbit runs the same way whether you have one location or ten. The intake rules are configured to how your practice actually operates — not a generic script that ignores it.
Critical After-Hours Intake
Emergency calls don't wait for business hours. Orbit answers, works out the scope of the job, and posts the dispatch before the call ends.
High-Value Procedure Scheduling
Busy practices get bursts of high-value calls at the same time. Orbit answers all of them at once — there's no staffing limit to run into.
Service Urgency Routing
How urgent a job is gets matched against who's actually available, in real time. No more "I'll have someone call you back."
Empty Chair Recovery
A cancellation doesn't have to sit empty until someone notices. Open slots get matched to demand automatically.
The questions every operator asks before they sign.
"I'm not comfortable handing my phone lines over to a system. What if it handles something wrong?"
Orbit doesn't operate blindly. It runs against your qualification rules, your scheduling constraints, and your CRM structure. Every call is logged, transcribed, and reviewable. Full call history and field notes stay visible in your dashboard at all times. If the system surfaces an edge case it can't resolve, it flags it for human review — it doesn't guess.
Full transcripts · Human escalation paths · Audit visibility"We already have an answering service. Why would we switch?"
An answering service takes a message. Orbit writes a booking. The difference is $400–$600 per missed high-intent caller your answering service logged as "will call back." Orbit qualifies the lead, confirms the appointment, and pushes structured data directly into your CRM on the same call. No callbacks. No lost leads. No manual entry.
Intake completion · Live scheduling · CRM synchronizationWhat a missed call actually costs you.
The front desk looks like an overhead line item. It's actually the point that decides whether inbound demand turns into revenue — and the one most likely to fail under volume, after hours, or on a bad day.
$40K+ in annual staffing differential.
Coverage that doesn't stop at 5pm or on weekends.
Your inbound line is either capturing revenue or leaking it.
Request access and watch your CRM update in real time.