Your business runs on calls.
Stop losing them.
Blackstar Systems builds and deploys Orbit OS — an AI receptionist purpose-built for service businesses. Every call answered, every lead logged, every job booked. Without adding headcount.
HVAC companies, plumbers, and roofers run on inbound calls. One missed call is a missed job. We deploy Orbit OS to replace the manual, error-prone front desk — intake, call handling, follow-up — with a system that runs 24/7 and never drops the ball.
One system. No gaps.
Most service businesses run on a patchwork of tools, voicemails, and manual processes. We replace that with AI infrastructure that actually works together.
Not some calls. Every call — including nights, weekends, and the ones that come in while you're on a job site. No voicemail. No missed leads.
Every caller's name, number, need, and intent lands in your CRM without anyone typing a single thing. Clean data from day one.
Your AI books appointments directly into your calendar. By the time you check your phone, the job is already scheduled.
The AI that picks up
every time.
A single, purpose-built system that handles your entire inbound operation — from first ring to confirmed booking — without a human in the loop.
Orbit OS
Answers every inbound call, qualifies the lead, books the appointment, and logs everything to your CRM — 24 hours a day, 7 days a week, without breaks, sick days, or missed calls.
Always on — 168 hrs/week
After-hours coverageAnswers every call including nights, weekends, and holidays. The calls that come in at 9pm on a Friday are the ones your competitors miss.
Full call transcripts + summaries
Auto-loggedEvery call is recorded, transcribed, and summarized. You get a clean summary in your dashboard: what the caller needed, what was said, whether a callback is needed.
Books appointments directly
Calendar syncIntegrates with your calendar. Calls end with a confirmed appointment — not a voicemail, not a "we'll call you back." The job is booked before you ever pick up your phone.
CRM sync — ServiceTitan, Housecall Pro + more
Zero manual entryEvery lead is pushed to your CRM automatically. No manual entry, no gaps in the pipeline. Your team sees the full intake record before they ever call the customer back.
From first ring to booked job.
No humans required.
Three steps. Runs automatically. You see the results in your calendar and CRM before you ever pick up your phone.
Call comes in.
A real voice answers immediately — while you're under a sink, on a ladder, or mid-job. Day or night, every time.
Orbit qualifies and logs the lead.
It handles the full intake — service type, urgency, location — then logs a structured record straight to your CRM. No manual entry.
Appointment confirmed to your calendar.
The call ends with a booked job — not a callback promise. The appointment hits your calendar and CRM before the caller hangs up.
Built for trades and home services.
If your business runs on inbound calls and booked jobs, Blackstar was built for you. We go deep on four verticals — not shallow on everyone.
HVAC
High call volume, seasonal spikes, after-hours emergencies. Every missed call in August costs you a $3K+ job.
Plumbing
Emergency calls at all hours. Customers who call three companies and book the first one that picks up. That should be you.
Roofing
Storm season floods the phones. Your competitors miss half of them. Orbit OS answers all of them.
General contracting
Long sales cycles, complex intake, multiple crew schedules. We handle the front-end so you can focus on the work.
Not sure where to start?
We'll audit your current operation, show you exactly where calls and revenue are slipping through the cracks, and tell you what to fix first. No pitch. No fluff.