Everyday Patient Questions
Patient
“Hey, what time do you open tomorrow?”
Orbit
“We open at 8 tomorrow morning. Were you hoping to come in?”
Answered using the practice's information
Orbit
The system behind the front desk
Orbit is Blackstar Systems' inbound voice system for dental practices. It answers calls with natural conversations, handles appointments directly in your PMS, and transfers patients to the right person when needed. Every interaction follows your practice's rules, with multilingual conversations and answers tailored to your office.
A call, connected.Example call
Incoming / Patient On the line
“Can I come in tomorrow afternoon?”
Existing patient · Routine cleaning
Orbit / Practice checks
Before anything is confirmed✓Patient identifiedExisting record found
✓Rules checkedCleaning · 60 minutes
✓Time availableTomorrow · 2:30 PM
Open DentalTomorrow ‹ ›
Hygiene 01Hygiene 02
2:002:303:00
Reserved2:00 – 3:00 PM
Routine cleaning2:30 – 3:30 PM✓ Booked by Orbit
✓ Appointment saved in Open DentalWrite confirmed
“You’re booked for tomorrow at 2:30.”
Confirmed to the caller after the booking is saved.The Problem
Every patient call should start with a conversation, not a phone menu.
Even at a well-run front desk, patients reach phone trees, hold queues, and voicemail whenever the team is on another line, checking someone in, or off the clock. Some wait. Some hang up and call the next practice. Orbit gives every caller an immediate conversation, and your team stays with the patients already in the office.
01
A patient calls.
02
Orbit answers with a conversation.
03
Your practice's rules decide what happens.
04
The appointment is written to Open Dental.
Built For
Built for dental practices. Live on Open Dental today.
Orbit works directly with Open Dental to find patients, check availability, and manage appointments while they're still on the phone.
See the Open Dental integrationOpen DentalBooked
Appointment confirmed.
Confirmed to the patient only after Open Dental accepted it.
- Patient
- Appointment
- Date
- Time
Other practice management systems
- DentrixIn development
- EaglesoftIn development
More PMS integrations are on the way.
Execution Path
From first ring to confirmed appointment.
Orbit answers, verifies, and books in one continuous conversation, with no manual handoff in between.
- Step 01
Call comes in.
< 0.6s PickupOrbit answers naturally, without phone menus or hold queues.
- Step 02
Request verified.
Verified Against Your RulesOrbit identifies the patient and checks availability against your scheduling rules.
- Step 03
Appointment confirmed.
ConfirmedThe appointment is saved directly in Open Dental. Confirmation follows only after the booking succeeds.
The Core
One system. Every scenario.
From routine questions to after-hours concerns, Orbit handles the call and the next step.
Everyday Patient Questions
Patient
“Hey, what time do you open tomorrow?”
Orbit
“We open at 8 tomorrow morning. Were you hoping to come in?”
Answered using the practice's information
Multilingual Conversations
Patient
“Hola, ¿tienen citas para una limpieza?”
Orbit
“Sí. ¿Le viene mejor por la mañana o por la tarde?”
The conversation continues in Spanish
Daily Call Overflow
Patient
“Could I move my cleaning to next week?”
Orbit
“Of course. Let me check what times are open.”
Answered while the front desk is on another call
Illustrative calls. Details, outcomes, and available languages depend on each practice's configuration.
Common Objections
The questions every practice asks before they sign.
Select a question, use the previous and next buttons, swipe, or press the left and right arrow keys to change the focused question.
Question 1 of 3: "We still need a receptionist in our office."
"We still need a receptionist in our office."
Absolutely. Orbit isn't meant to replace the people running your front desk. It takes inbound calls alongside them, answering questions and handling routine scheduling, so your team can stay with the patients in front of them instead of choosing between the phone and the office. When a caller needs a person, Orbit transfers them to your team.
Works alongside your team · Configured transfers · Front desk stays in control
"I'm not comfortable handing my phone lines over to a system. What if it handles something wrong?"
Orbit doesn't operate blindly. It runs against your scheduling rules, your transfer destinations, and the practice information you configure. Every call is logged, transcribed, and reviewable, and full call history stays visible in your dashboard at all times. If Orbit hits something it can't resolve safely, it flags it for your team instead of guessing.
Full transcripts · Human escalation paths · Audit visibility
"We already have an answering service. Why would we switch?"
An answering service takes a message. Orbit answers the patient, follows your scheduling rules, checks live availability, and completes a confirmed booking in Open Dental during the call. There's no callback to return and nothing to re-enter by hand.
Live scheduling · Open Dental booking · No manual entry
The Case
Where Orbit changes front-desk coverage.
Orbit works alongside your team, extending what the front desk can cover.
CapabilityTraditional front deskOrbit
Call Capacity
Limited by available staff
Multiple conversations simultaneously
Availability
Depends on office coverage
24/7
Scheduling
Appointments entered manually
Confirmed bookings written directly to Open Dental
Language
Depends on available staff
Conversations in enabled languages
A conversation, not voicemail.
Your team stays with patients.
Get Started
See what Orbit can do.
Experience a live patient conversation, or choose a time below to explore Orbit for your practice.
Talk to OrbitNo prep needed. You'll get a calendar invite with a Google Meet link.