The Operations Review

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Our Writers

Marcus Cole

Senior Correspondent

Marcus Cole covers AI and automation in field-service operations for The Operations Review, with a focus on dispatch, scheduling, and service-agreement economics. His reporting draws on implementation work inside Blackstar Systems’ Orbit deployments across HVAC, plumbing, and electrical operators.

Diana Osei

Finance Editor

Diana Osei is the Finance Editor at The Operations Review, covering working capital, cash-flow management, and the financial mechanics of running a service business. She also writes on customer-communication strategy and its downstream effect on retention and revenue.

Priya Nair

Operations Editor

Priya Nair is the Operations Editor at The Operations Review, focused on process documentation, multi-location scaling, and the operational systems that let service businesses grow without losing quality control.

James Whitfield

Markets Correspondent

James Whitfield covers market structure and consolidation in the trades for The Operations Review, tracking private-equity activity, valuation trends, and the strategic choices facing independent operators.