Finance Editor
Diana Osei is the Finance Editor at The Operations Review, covering working capital, cash-flow management, and the financial mechanics of running a service business. She also writes on customer-communication strategy and its downstream effect on retention and revenue.
The gap between invoicing and collection is where trade businesses quietly hemorrhage margin. Understanding the working capital cycle — and compressing it — is among the highest-leverage financial moves available to a service operator.
Diana Osei • May 10, 2026 • 4 min read
The first generation of AI in customer communication was defined by chatbots — scripted, limited, and often frustrating. A more substantive application is emerging: systems that augment the quality and timing of human communication rather than replacing it.
Diana Osei • April 29, 2026 • 4 min read