Terms of Use

Our articles and newsletter are editorial analysis for general information. They are not financial, legal, tax, investment, or professional advice, and should not be relied on as a substitute for advice tailored to your business. Decisions you make based on our content are your own.

Blackstar Systems also builds Orbit, an operations platform for service businesses. Some topics we cover relate to the market Orbit serves. We disclose this relationship so readers can weigh our coverage with it in mind. See About Blackstar.

Articles, the newsletter, and the site's design are owned by Blackstar Systems or our contributors and are protected by copyright. You may read, share links to, and quote brief excerpts from our work with attribution to The Operations Review and a link to the original article. You may not republish full articles, sell our content, or use it to train machine-learning models without our written permission.

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If you write for The Operations Review, you keep the copyright in your work. By submitting an article, you grant Blackstar Systems a worldwide, royalty-free, perpetual license to edit, publish, and distribute it on the site, in the newsletter, and in promotion of the publication, including on social media.

By submitting work, you confirm that:

• It is your original work and you have the right to grant this license.
• It does not infringe anyone else's rights or include confidential information you are not permitted to share.
• Statements of fact are accurate to the best of your knowledge, and you have disclosed any conflicts of interest to the editors.

Editors may edit submissions for clarity, length, accuracy, and style, and decide whether and when to publish. We may update, correct, or remove published articles.

Contributor accounts are by invitation or approval. You are responsible for keeping your sign-in details secure and for activity under your account. We may suspend or close accounts that violate these terms.

When using the site, you agree not to:

• Access or attempt to access accounts, data, or systems you are not authorized to use.
• Interfere with the site's operation, or scrape or crawl it in a way that places undue load on it.
• Subscribe someone else to the newsletter without their consent, or submit false information.
• Use the site for anything unlawful.

Articles cite and link to outside sources. We are not responsible for the content or practices of other websites.

We work to keep our reporting accurate, but the site and its content are provided “as is,” without warranties of any kind. To the fullest extent permitted by law, Blackstar Systems is not liable for any indirect, incidental, or consequential damages arising from your use of the site or reliance on its content.

We may update these terms. When we do, we will change the date at the top of this page; continuing to use the site after that means you accept the updated terms. Questions, corrections, and permission requests can go to ops@blackstar.systems.