# Blackstar Systems

> Blackstar Systems builds Orbit OS, an automated front desk that answers inbound calls, qualifies callers against a business's own scheduling rules, and writes confirmed bookings directly into its CRM or practice management system. Orbit is live today for dental practices through a native practice-management integration; support for trades (HVAC, plumbing, roofing) and executive fleet dispatch is in development.

## Product

- [Orbit OS](https://blackstar.systems/orbit): The automated front desk product — how it answers calls, qualifies callers, and writes bookings.
- [Orbit System Specifications](https://blackstar.systems/orbit/specifications): Orbit's cross-platform capabilities, operating rules, confirmation boundaries, and failure behavior.
- [Orbit Integrations](https://blackstar.systems/orbit/integrations): How Orbit connects to supported practice-management systems.
- [Orbit for Open Dental](https://blackstar.systems/orbit/integrations/open-dental): Supported patient identification, live availability, patient creation, and appointment scheduling workflows with Open Dental.
- [Security Architecture](https://blackstar.systems/security): HIPAA safeguards, signed Business Associate Agreements, and the zero-trust design behind Orbit.
- [HIPAA Security and Privacy Program](https://blackstar.systems/security/hipaa): 18 public documents covering PHI handling, access controls, workforce security, incident response, vendor governance, resilience, and secure development.

## Company

- [Home](https://blackstar.systems/): Overview of Blackstar Systems and Orbit OS.
- [Contact](https://blackstar.systems/contact): How to reach Blackstar Systems.

## The Operations Review

Long-form analysis on service-business operations, AI dispatch, and field-service economics.

- [The Operations Review](https://blackstar.systems/operations-review): Index of all articles.
- [The Dispatch Revolution: How AI Is Rewriting the Rules of Trade Scheduling](https://blackstar.systems/operations-review/articles/ai-dispatch-systems-trades)
- [Mastering the Working Capital Cycle in Field-Service Operations](https://blackstar.systems/operations-review/articles/working-capital-cycle-service-businesses)
- [What Generative AI Means for Service Agreement Revenue](https://blackstar.systems/operations-review/articles/generative-ai-service-agreements)
- [The Operations Playbook: Documenting Systems Before You Scale](https://blackstar.systems/operations-review/articles/building-operations-playbook)
- [HVAC Consolidation Accelerates: What the Next Wave Means for Independent Operators](https://blackstar.systems/operations-review/articles/hvac-market-consolidation-2026)
- [Beyond the Chatbot: Building a Genuine AI Communication Strategy](https://blackstar.systems/operations-review/articles/ai-customer-communication-strategy)